Legal

Crickexx Terms and Conditions

These terms govern your use of the crickexx platform. Please read them carefully before registering or placing any bets. By creating an account on crickexx, you confirm that you have read, understood, and agreed to everything set out below.

Last updated: 1 January 2025
Quick Summary
  • You must be 18 or older
  • One account per person
  • All transactions in BDT
  • Bonus terms apply
  • Responsible gaming tools available
  • Contact support for any disputes

1 Acceptance of Terms

Welcome to crickexx. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Member") and crickexx ("the Platform", "we", "us"). By accessing, registering on, or using any part of the crickexx platform at crickexx.app, you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not register an account or use the crickexx platform. Continued use of crickexx after any update to these Terms constitutes your acceptance of the revised version. We recommend bookmarking this page and checking it periodically for changes.

Important: These Terms apply to all members of crickexx regardless of the device or method used to access the platform. Whether you play on a mobile browser, a desktop, or through the crickexx app, these Terms govern your use in full.

2 Eligibility

To register and use crickexx, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

  • You must be at least 18 years of age. Crickexx strictly prohibits access by minors. We reserve the right to request age verification documents at any time.
  • You must be accessing crickexx from a jurisdiction where online gaming is not prohibited by applicable law. It is your sole responsibility to ensure that your use of crickexx complies with the laws of your location.
  • You must not be acting on behalf of another person or entity when registering or placing bets on crickexx.
  • You must not be a current employee, contractor, or close family member of a crickexx employee where such participation would create a conflict of interest.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Crickexx reserves the right to verify eligibility at any point. If we determine that a member does not meet these requirements, we may suspend or permanently close the account and withhold any associated funds pending investigation.

3 Account Registration

Each individual may hold only one active account on crickexx. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in the closure of all associated accounts.

Registration Requirements

When registering on crickexx, you agree to provide accurate, complete, and current information. This includes your full name, date of birth, mobile number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your crickexx login credentials. Do not share your password with anyone. Crickexx will never ask for your password via email, SMS, or any other channel. If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

Account Verification

Crickexx may require identity verification (KYC) before processing withdrawals or at any other point deemed necessary. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account suspension.

One account per person. If you already have a crickexx account and attempt to register a second one, both accounts may be suspended and any pending withdrawals held pending review.

4 Deposits and Payments

All transactions on crickexx are processed in Bangladeshi Taka (BDT). Crickexx accepts deposits via bKash, Nagad, Rocket, and local bank transfer. The minimum deposit amount is 100 BDT. There is no maximum deposit limit, though large deposits may be subject to additional verification.

Deposit Processing

Deposits made via bKash, Nagad, or Rocket are credited to your crickexx balance instantly upon confirmation of the transaction. Bank transfer deposits may take longer depending on your bank's processing times. Crickexx is not responsible for delays caused by third-party payment providers.

Deposit Responsibility

You confirm that all funds deposited into your crickexx account are from legitimate sources and that you are the authorised owner of the payment method used. Crickexx reserves the right to request proof of payment method ownership at any time. Deposits made using payment methods not registered in your name may be reversed.

No deposit fees. Crickexx does not charge any fees on deposits. However, your payment provider may apply their own transaction charges. Please check with bKash, Nagad, or Rocket directly if you have questions about their fees.

5 Withdrawals

Crickexx processes withdrawals to bKash, Nagad, and Rocket wallets. Withdrawals are typically completed within 3 minutes for standard amounts. There are no fees charged by crickexx on any withdrawal. The minimum withdrawal amount is 200 BDT.

Withdrawal Conditions

  • Withdrawals can only be made to a payment method registered in your own name.
  • Your account must be fully verified before your first withdrawal is processed.
  • Any active bonus funds must meet the applicable wagering requirements before a withdrawal can be requested.
  • Crickexx reserves the right to delay or withhold a withdrawal pending identity or source-of-funds verification.
  • Withdrawals requested outside of standard processing hours may take slightly longer to arrive.

Failed Withdrawals

If a withdrawal fails due to an issue with your registered payment method — for example, an inactive bKash wallet or incorrect account number — the funds will be returned to your crickexx balance. Please contact support at [email protected] to resolve the issue before resubmitting.

Zero withdrawal fees. Crickexx charges no fees on any withdrawal. The amount you request is the amount that arrives in your wallet, every time.

6 Bonuses and Promotions

Crickexx offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus rules set out here.

General Bonus Rules

  • Bonuses are credited to your crickexx account balance upon meeting the qualifying conditions of the relevant promotion.
  • All bonus funds are subject to a wagering requirement before they can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion details.
  • Crickexx reserves the right to withdraw any bonus offer at any time without prior notice.
  • Bonuses may not be transferred between accounts or exchanged for cash outside of the wagering process.
  • Only one welcome bonus is available per member, per household, and per device.
  • Crickexx reserves the right to void bonuses and any winnings derived from them if we determine that a member has attempted to abuse the bonus system.

Welcome Bonus

New members who make their first deposit on crickexx are eligible for a welcome bonus. The welcome bonus amount and wagering requirement are displayed on the registration and deposit pages at the time of your first deposit. The welcome bonus is only available once per member and cannot be claimed again after the first deposit has been made.

Bonus abuse. Any attempt to exploit bonuses through multiple accounts, coordinated betting, or other methods designed to circumvent the wagering requirements will result in the cancellation of the bonus and any associated winnings, and may lead to permanent account closure.

7 Gameplay Rules

All games available on the crickexx platform are governed by their individual game rules, which are accessible within each game interface. In addition, the following general gameplay rules apply across all titles on crickexx.

  • All game outcomes on crickexx are determined by certified random number generators (RNG). Results are fair, independent, and cannot be influenced by any external party.
  • Crickexx displays the Return to Player (RTP) percentage for every game in the game interface. These figures represent the theoretical long-term return and do not guarantee individual session outcomes.
  • In the event of a technical fault during a game round — such as a disconnection or server error — the round will be resolved based on the last confirmed game state recorded by the crickexx server. If a round cannot be resolved, the stake will be returned to your balance.
  • Crickexx reserves the right to void any bet or game round where a technical error has resulted in an incorrect outcome being displayed.
  • Bets placed and confirmed cannot be cancelled or reversed by the member.

Game Availability

The crickexx game library is subject to change. Games may be added, removed, or temporarily suspended for maintenance at any time. Crickexx will endeavour to provide advance notice of significant changes to the game library where possible, but is not obligated to do so.

8 Responsible Gaming

Crickexx is committed to promoting responsible gaming. We provide a range of tools to help members manage their gaming activity. These tools are available in your account settings at any time and include:

  • Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit into your crickexx account.
  • Session time reminders: Receive a notification after a set period of continuous play.
  • Self-exclusion: Temporarily or permanently exclude yourself from the crickexx platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
  • Reality checks: Periodic on-screen reminders of how long you have been playing and your net session result.

If you feel that your gaming is becoming a problem, we encourage you to use these tools immediately and to seek support. For more information, visit our Responsible Gaming page.

Under 18? Crickexx strictly prohibits access by anyone under the age of 18. If you are a parent or guardian and believe a minor has accessed crickexx, please contact us immediately at [email protected] so we can take appropriate action.

9 Prohibited Conduct

The following activities are strictly prohibited on the crickexx platform. Engaging in any of these activities may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable.

  • Registering more than one account on crickexx.
  • Providing false, misleading, or incomplete information during registration or verification.
  • Using software, bots, scripts, or any automated tools to interact with the crickexx platform.
  • Attempting to exploit bugs, glitches, or errors in the platform for financial gain.
  • Colluding with other members to gain an unfair advantage in any game.
  • Using funds derived from illegal activity to make deposits on crickexx.
  • Attempting to reverse, charge back, or dispute legitimate transactions made on crickexx.
  • Harassing, threatening, or abusing crickexx staff or other members.
  • Accessing the crickexx platform from a jurisdiction where online gaming is prohibited.

10 Privacy and Data

Crickexx collects and processes personal data in accordance with our Privacy Policy. By registering on crickexx, you consent to the collection, storage, and use of your personal data as described in that policy.

Crickexx uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. We do not sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing transactions, complying with legal obligations, and improving the crickexx platform.

You have the right to request access to the personal data we hold about you, to request corrections, and to request deletion of your data subject to our legal retention obligations. To exercise these rights, contact us at [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, crickexx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

Crickexx does not guarantee that the platform will be available at all times without interruption. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability. We will make reasonable efforts to restore service as quickly as possible in such situations.

Crickexx is not responsible for any losses arising from your failure to comply with these Terms, including losses resulting from account suspension or closure due to a breach of these Terms.

12 Account Termination

You may close your crickexx account at any time by contacting our support team at [email protected]. Upon closure, any remaining balance in your account (after deducting any bonus funds that have not met wagering requirements) will be returned to your registered payment method.

Crickexx reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

  • A member has breached any part of these Terms.
  • We have reason to believe that fraudulent activity has occurred.
  • A member has failed to complete identity verification when requested.
  • A member has requested self-exclusion.
  • We are required to do so by applicable law or regulatory obligation.

In cases of account closure due to a breach of these Terms, crickexx reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

13 Amendments to These Terms

Crickexx reserves the right to update or amend these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify members via email or an in-platform notification.

Your continued use of crickexx after any amendment constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the platform and contact us to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the crickexx support team. We aim to respond to all enquiries within 24 hours.

Email Support
Support Hours
24 hours a day, 7 days a week

Playing on Crickexx – What You Can Expect

A quick overview of the key commitments crickexx makes to every member on the platform.

Secure and Encrypted

Every transaction and login on crickexx is protected by SSL encryption. Your personal data and payment details are never stored in plain text and are never shared with third parties outside of what is required to process your transactions.

BDT Only, No Hidden Fees

Crickexx operates entirely in Bangladeshi Taka. There are no currency conversion fees, no deposit charges, and no withdrawal fees. The balance you see in your account is exactly what you have available to play or withdraw.

Fair and Verified Games

Every game in the crickexx library uses a certified random number generator. RTP percentages are displayed transparently in each game. You can play knowing that the outcomes are genuinely random and not influenced by any external factor.

Responsible Gaming First

Deposit limits, session reminders, and self-exclusion tools are built into every crickexx account. You can activate any of these tools from your account settings at any time, without needing to contact support.

Fast Withdrawals

Standard withdrawals on crickexx are processed in under three minutes to bKash, Nagad, or Rocket. There are no minimum cashout thresholds beyond the 200 BDT minimum, and no fees are deducted from your withdrawal amount.

24/7 Support

The crickexx support team is available around the clock. Whether you have a question about these Terms, a payment issue, or anything else related to your account, you can reach us any time at [email protected].

Ready to Play on Crickexx?

Now that you've read the Terms and Conditions, you know exactly what to expect from crickexx. Register your account in under two minutes, make your first deposit via bKash or Nagad, and claim your welcome bonus today.

100 BDT minimum deposit
Instant bKash & Nagad withdrawals
Welcome bonus on first deposit
18+ only – play responsibly