Crickexx Privacy Policy

1 Introduction

Crickexx ("we", "us", "the Platform") operates the online gaming platform available at crickexx.app. This Privacy Policy explains how crickexx collects, stores, uses, and protects the personal data of members and visitors who use our platform.

We understand that privacy is important to our members in Bangladesh. When you register on crickexx, deposit funds, play games, or contact our support team, you share information with us. This policy is our commitment to being transparent about exactly what we do with that information — and what we will never do with it.

By registering on crickexx or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you have any questions at any point, you can reach us at [email protected].

2 Data We Collect

Crickexx collects personal data in two categories: data you provide directly, and data we collect automatically when you use the platform.

Data You Provide

Data We Collect Automatically

3 How We Collect Your Data

Crickexx collects your personal data through the following channels:

• Registration form: When you create your crickexx account, you provide your name, mobile number, date of birth, and other required details directly through the registration form.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, your wallet number and transaction reference are recorded as part of the payment process.
• KYC verification: When we request identity verification, you upload documents directly through the crickexx platform. These are stored securely and used only for verification purposes.
• Platform activity: As you browse and play on crickexx, our servers automatically log technical data such as your IP address, device information, and session activity.
• Support interactions: When you contact our support team via email or live chat, the content of those communications is stored so we can track and resolve your issue effectively.
• Cookies and similar technologies: Crickexx uses cookies to maintain your session, remember your preferences, and analyse platform usage. See Section 9 for full details.

4 How We Use Your Data

Crickexx uses your personal data only for the purposes listed below. We do not use your data for any purpose that is not described in this Privacy Policy.

• Account management: To create, maintain, and secure your crickexx account, including verifying your identity and processing login requests.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and in a timely manner.
• Identity verification: To comply with our KYC obligations and confirm that you meet the eligibility requirements to use crickexx.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access. This includes monitoring unusual transaction patterns and login behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how members use crickexx so we can fix bugs, improve game performance, and develop new features.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where necessary to protect members from harm.

5 Legal Basis for Processing

Crickexx processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — including account management, game access, and payment processing.
• Legal obligation: Certain data processing activities are required by law, including identity verification and transaction record-keeping for anti-money laundering compliance.
• Legitimate interests: Crickexx has a legitimate interest in preventing fraud, securing the platform, and improving the member experience. We only rely on this basis where our interests do not override your rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing

Crickexx does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

When you make a deposit or withdrawal, your payment details are shared with the relevant payment provider — bKash, Nagad, or Rocket — solely to process the transaction. These providers have their own privacy policies and are responsible for the data they process on their platforms.

Identity Verification Providers

Crickexx may use third-party KYC service providers to verify your identity documents. These providers process your data under strict confidentiality agreements and are not permitted to use your data for any purpose other than verification.

Legal and Regulatory Authorities

Crickexx may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so. We will only disclose the minimum data necessary to comply with such requests.

Service Providers

Crickexx works with a small number of trusted technology service providers — such as hosting and analytics providers — who may process data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your data.

7 Data Retention

Crickexx retains your personal data for as long as your account is active and for a period after closure as required by our legal and regulatory obligations. The specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years after account closure or the completion of the relevant verification process.
• Support communications: Retained for three years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.

When your data is no longer required for any of the above purposes, crickexx will securely delete or anonymise it. You may request early deletion of your data subject to our legal retention obligations — see Section 10 for details.

8 Data Security

Crickexx takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and the crickexx servers is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar.
• Password hashing: Your account password is never stored in plain text. Crickexx uses strong cryptographic hashing to store passwords securely.
• Access controls: Access to member data within crickexx is restricted to authorised personnel only, on a strict need-to-know basis.
• Regular security audits: Crickexx conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
• Incident response: In the event of a data breach that poses a risk to your rights, crickexx will notify affected members and relevant authorities as required by applicable law.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.

9 Cookies

Crickexx uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: These are required for the crickexx platform to function. They manage your login session, keep you authenticated, and remember your language and display preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: These help us understand how members navigate crickexx — which pages are most visited, where members drop off, and how long sessions last. This data is aggregated and anonymised. We use this information to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious transaction behaviour.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies will prevent you from logging in to your crickexx account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10 Your Rights

As a crickexx member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

• Right to access: You can request a copy of the personal data crickexx holds about you at any time. We will provide this in a clear, readable format.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: You can request that crickexx delete your personal data. We will comply with this request unless we are required to retain the data by law — for example, for anti-money laundering record-keeping purposes.
• Right to object: You can object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: You can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

11 Minors

Crickexx is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on crickexx or provided us with personal data, please contact us immediately at [email protected]. We will take prompt action to delete the relevant data and close the account.

Crickexx uses age verification checks during the registration process to prevent minors from accessing the platform. If we discover at any point that a member is under 18, the account will be closed immediately and any funds returned to the payment method used for deposits.

12 Changes to This Policy

Crickexx may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify members via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of crickexx after any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the crickexx privacy team. We take all privacy enquiries seriously and aim to respond within 30 days.